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Cosley D, Frankowski D, Terveen L, Riedl J. Using Intelligent Task Routing and Contribution Review to Help Communities Build Artifacts of Lasting Value. In: ACM SIGCHI Conference on Human Factors in Computing Systems. Montreal, Quebec, Canada: ACM; 2006. p. 1037-46.
Cosley D, Frankowski D, Kiesler S, Terveen L, Riedl J. How Oversight Improves Member-Maintained Communities. In: ACM SIGCHI Conference on Human Factors in Computing Systems. Portland OR: ACM; 2005.