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Harper F, Frankowski D, Drenner S, Ren Y, Kiesler S, Terveen L, et al. Talk Amongst Yourselves: Inviting Users to Participate in Online Conversations.. In: International Conference on Intelligent User Interfaces . Honolulu, Hawaii: ACM; 2007. p. 62-71. (Proceedings of the 12th international conference on Intelligent user interfaces).
Cosley D, Frankowski D, Kiesler S, Terveen L, Riedl J. How Oversight Improves Member-Maintained Communities. In: ACM SIGCHI Conference on Human Factors in Computing Systems. Portland OR: ACM; 2005.